Frequently Asked Questions
Final bed count is due one week before your sleepover date. The number of beds you originally booked has been reserved for you. If changes are made with less than 7 days' notice, you'll still be charged for the original booking total, though we can bring fewer beds if needed.
It's your responsibility to measure your space to ensure it fits the number of beds you booked. We offer two mattress options:
• Slim Twin: 29" wide x 75" long
• Full Twin: 38" wide x 75" long
When measuring, be sure to leave extra room for walkways—both around the setup and between the tents—so kids can move comfortably and safely without blocking entryways or doors.
• Slim Twin: 29" wide x 75" long
• Full Twin: 38" wide x 75" long
When measuring, be sure to leave extra room for walkways—both around the setup and between the tents—so kids can move comfortably and safely without blocking entryways or doors.
That depends! We typically arrive between 10:00–11:00 AM for setup and pickup. Exact times are confirmed one week before your sleepover date, as our schedule can shift slightly based on last-minute bookings or other events.
Keep an eye on your email one week prior for your confirmed arrival and pickup windows.
Keep an eye on your email one week prior for your confirmed arrival and pickup windows.
It never hurts to reach out! If your preferred date is showing as unavailable, send us a message — we'll do our best to accommodate your request whenever possible.
We do not require a deposit! Full payment is due one week before your sleepover date.
If you booked more than two months in advance and would like to break payments into monthly installments, we're happy to set that up for you.
Please review our Terms of Service — it's a great resource that explains all payment details and policies.