Frequently Asked Questions
1
How much space will I need?

Approximately 16′ diameter; 24′ space required to include the time to stake the tent.

2
What are your rules regarding smoking, pets, and food/beverages?

Our services are geared toward children and teenagers. As such, we have very strict rules regarding the environment in which we will place our rental equipment.

We require a smoke-free environment. We do not allow the use of our rental items in locations where smoke is present; including, but not limited to, tobacco smoke and marijuana smoke. As outlined in our Terms and Conditions, we reserve the right to refuse service upon delivery if we detect smoke in any form. We truly want your children/guests to have the best experience possible, and we would hate to have to cancel a party at the time of delivery due to smoke. Please ensure that you are providing a smoke-free environment. Additional fees will be incurred if our rental items are exposed to smoke.

Sorry. No Pets in the Tents. If you have pets... great! We love pets. However, we must insist that all pets do not have access to our rental items. We want all children to have an opportunity to experience a Starshine Slumber Party; this includes children with allergies to pets. Additional fees will be incurred if our rental items are returned with excessive pet hair or odor.

Food and beverage.Who wouldn't love to eat popcorn and candy while watching a movie in their special tent? Please feel free to consume food and beverage in our tents. Each tent includes a breakfast tray that can be used for food and beverage. Breakfast in bed!!! Please note, that you are responsible to ensure that our rental items remain stain-free and that additional fees will be incurred in the event our rental items are returned with food and/or beverage stains. It might be time to break out the sippy cups again!

3
Do I have to clean any of the linens?

Nope! We don't want you wasting precious time doing another load of laundry. We wash all linens with hypoallergenic laundry detergent upon return to our office. Mattresses, tents, rugs, breakfast trays and decor are disinfected and spot-treated.

4
Weatherproofing and Safety?

Our bell tents are made with Pro Canvas, a premium material that offers exceptional water resistance, breathability, and durability. With its proprietary Pro treatment, our tents provide long-term protection against the elements, making them ideal for camping in all four seasons.

5
Thunderstorm Safety?

While our tents are weatherproof, they do not provide protection during thunderstorms. Metal components, like the center pole, can conduct electricity, making it unsafe to stay inside. If you hear thunder, please follow the safety adage: "when thunder roars, stay indoors." We prioritize your safety and recommend seeking shelter until the storm passes.

6
Weather-Related Cancellations?

Please note that we reserve the right to cancel, postpone, or delay delivery/pickup due to adverse weather conditions. We will not set up or break down the bell tent during a rainstorm. These terms are outlined in our Terms & Conditions/Client Service Agreement, which you will review and sign prior to booking.

7
Can I get a coupon please?

Absolutely! Use coupon code FAQ20 on the book page for $20 off. Thanks for taking the time to read the FAQ!

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