Terms of Service
If you need to reschedule or cancel due to weather or any other reason, please notify us via email, phone, or Instagram as soon as possible. In the event of rain or heavy wind on your picnic day, we will determine whether rescheduling is necessary.
Reschedule policy: Weather-related rescheduling incurs no fees and can be done without limitations. We understand that weather is beyond our control. For non-weather-related rescheduling with 30 or more days' notice, there's no cost. With less than 30 days' notice, a $50 fee applies, along with any pre-purchased picnic items. Multiple reschedules incur an additional $25 fee each time.
Cancellation policy: With 30 or more days' notice, a $50 cancellation fee applies. Less than 30 days' notice incurs a charge of half your original booking total. Without any notice, the full amount is charged. We may also charge you for any purchased picnic items regardless of notice period.
Missing items policy: Please call or text if you want to leave early so the team can go back and make sure the equipment doesn't get left unattended. In the event items are stolen because they were left unattended, or accidentally taken home with you, we will charge the card on file.
Defective or damaged items policy: We are happy to clean up after you. That is part of our service, and we understand about little spills! But if there is irreparable damage to our equipment, like stains, dirt, mud, etc., that we are unable to remove, the contact for the picnic will be notified and the credit card on file will be charged.
Choose your own venue policy: For the Choose Your Own Venue option, there may be a surcharge for drive time. We will notify you of this charge within 48 hours of your time of booking. There may also be other additional fees, including permit fees, entrance fees, or reservation fees for some parks.
Changing the number of guests: You have a 7-day window before your picnic date to make changes to the number of guests without incurring any charges. However, if you decide to decrease the guest count less than a week before the event, you will still be charged according to your original booking.
Late policy: If you arrive late to the scheduled picnic, the end time of the picnic remains unchanged. This means that the picnic will conclude at the originally agreed upon end time, irrespective of the actual start time due to the tardiness of the attendees. If you wish to extend their picnic duration due to late arrival can do so at an additional cost. An extension of an additional hour will cost $30, and an extension of half an hour will be priced at $15. Please be punctual to fully enjoy your picnic experience without incurring additional fees.